Privacy Policy

for

Strength Of A Queen CIC (SOAQ)

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Effective Date: 22 January 2025
Last Updated: 10 June 2026

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1. Introduction

Strength Of A Queen CIC ("SOAQ", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, attend our events, participate in our services, purchase products, make donations, volunteer with us, or otherwise engage with our organisation.

By using our website or services, you agree to the practices described in this Privacy Policy.

 

2. Who We Are

Strength Of A Queen CIC is the Data Controller responsible for your personal information.

Organisation: Strength Of A Queen CIC
Company Number: 16069726
Registered Address: Office 8719, 321 - 323 High Road, Romford, England RM6 6AX
Email: hello@strengthofaqueen.org

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3. Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Email address

• Telephone number

• Postal address

• Social media contact details

• Information you provide when completing forms, registering for events, subscribing to newsletters, volunteering, or contacting us

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Payment Information

Where you purchase products, services, tickets, memberships, or make donations, payment information may be collected and processed securely by trusted third-party payment providers. We do not store your full payment card details.

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Special Category Information

Some information shared through support services, workshops, coaching programmes, referrals, surveys, or feedback forms may reveal:

• Physical or mental health information

• Disability or neurodivergence information

• Experiences of domestic abuse, narcissistic abuse, trauma, or safeguarding concerns

• Other sensitive personal information

We only process this information where necessary and in accordance with UK data protection law.

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Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage information

• Pages visited

• Time spent on our website

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Cookies

We may use cookies and similar technologies to improve website functionality, analyse website performance, and enhance user experience.

You can manage cookie settings through your browser preferences.

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4. How We Use Your Information

We may use your information to:

• Deliver workshops, support groups, events, coaching, and services

• Process bookings, purchases, memberships, and donations

• Respond to enquiries and requests

• Send newsletters and updates where consent has been provided

• Improve our services and website

• Manage volunteer recruitment and engagement

• Maintain records of attendance and participation

• Meet legal, regulatory, and safeguarding obligations

• Protect the safety of participants, volunteers, and staff

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5. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Consent

For activities such as:

• Email newsletters

• Marketing communications

• Optional surveys and feedback

You can withdraw consent at any time.

Contract

Where processing is necessary to:

• Deliver a service you have requested

• Provide purchased products

• Manage event registrations

• Process donations or memberships

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Legitimate Interests

To:

• Improve our services

• Manage our organisation effectively

• Maintain records

• Monitor website performance

• Communicate with supporters and stakeholders​

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Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

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6. Safeguarding and Confidentiality

SOAQ works with individuals who may have experienced abuse, trauma, coercive control, or other difficult circumstances.

Information shared with us will be treated confidentially wherever possible.

However, we may share information where:

• There is a concern about the safety of a child or vulnerable adult

• We believe there is a serious risk of harm to an individual

• Disclosure is required by law

• We are instructed by a court or statutory authority

Any such disclosure will be limited to what is necessary and appropriate.

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7. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our services, including:

• Website hosting providers

• Payment processors

• Email marketing providers

• Event management platforms

• Video conferencing platforms

• Cloud storage providers

• Professional advisers where necessary

These providers are required to process information securely and only for authorised purposes.

We may also share information where required by law or to protect the rights, safety, and wellbeing of individuals.

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8. International Data Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information in accordance with UK GDPR requirements.

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9. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

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10. How Long We Keep Information

We only retain personal information for as long as necessary.

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Typical retention periods include:

Type of Information                                        Retention Period

• Newsletter subscribers                            Until unsubscribed

• Event registrations                                  Up to 2 years

• Workshop attendance records                Up to 3 years

• Volunteer applications                             Up to 12 months

• Financial and accounting records           6 years

• Safeguarding records                             As required by safeguarding and legal obligations

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Information may be retained longer where required by law or for legitimate organisational purposes.

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11. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request transfer of your information where applicable

To exercise any of these rights, please contact us using the details below.

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12. Children's Information

Our services are primarily designed for adults and young adults.

Where we collect information relating to children or young people, we will do so in accordance with safeguarding requirements and applicable data protection legislation.

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13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies before providing personal information.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and the revised effective date will be displayed at the top of the policy.

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15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Strength Of A Queen CIC
Email: hello@strengthofaqueen.org

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16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.